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    August 19

    如何解决送KA的残损问题

    现场重现:

    甲食品制造企业将公司产品以海运方式直接发往某KA卖场的总仓。海柜现场开封卸货。收货时,卖场总仓仓管人员发现其中的两箱产品各有一瓶烂瓶,预计为运输途中损坏。仓管人员按照仓库规定对这两箱产品进行了拒收。这种做法无可厚非,不过按要求甲企业需要第一时间补齐拒收的这两箱货品的,否则就成为不完整订单,给结算收费带来很大的麻烦。

    如何补发产品则成为了甲企业最头疼的问题,长距离补货显然不现实,下次再补KA仓库不同意。在现场只能要求司机去想办法尽快补齐两箱货品,而很多时候司机只是海运公司雇佣的拖车公司人员而已,是否配合很成问题。多数时候司机赔偿只愿意赔偿破损的两瓶而不是两箱。不过只是将破损的两瓶进行更换KA仓库一样会拒收,毕竟存在污损其它产品的可能。直接赔两箱,数量少的时候可以,次数少的情况可以,但多了则海运公司也吃不消,毕竟海运也早已不是暴利行业,特别是内贸航线。除此以外如果KA不接受现金赔付,从哪去买几箱产品去补给KA总仓也是问题。

     

    问题:

    1、  海运过程如果不破封(海运均会在装箱后对会对货柜进行铅封以确定责任),货柜内产品在收货、卸货过程发现有残损,责任如何界定?

    2、  对于KA总仓提出的要求整箱赔付或者重新补送要求该如何看待?合理不合理?可以做哪些沟通?

    3、  对于送KA总仓的车辆司机该如何管理?要求海运公司整箱赔付是否合理?

    Comments (2)

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    智 徐wrote:
    我现在是这样处理的,供参考:
    为确保货物即使签收,可以考虑在当地去购买两箱同样的货物,但是有如下需要注意的:
    1,要确保购买的货物不是假货。
    2,给海运公司适当的理货费补贴(50-100元/海柜)
    3,至于赔付的2箱货物,可以折价卖给当地批发商或者小零售店,或者作为员工福利内部购买,降低损失。


    Sept. 28
    canciewrote:
    测算常规残损率,多放残损量;
    与总仓达成一致,多与量司机带回或者寄存。
    呵呵
    Aug. 21

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